At Premier Mattress Direct, customer satisfaction is our priority. We understand that adjusting to a new mattress takes time. If you are unhappy with your purchase after allowing for the standard 4-week mattress break-in period, you may request an exchange within 120 days of the original purchase date under the following policy:

 

Eligibility for the 120-Night Sleep Trial Mattress Comfort Exchange​

Participation in the 120-Night Sleep Trial is subject to the following terms and conditions:

At Premier Mattress Direct, customer satisfaction is our priority. We understand that adjusting to a new mattress takes time.

If you are unhappy with your purchase after allowing for the standard four-week mattress break-in period, you may request an exchange within 120 days of the original purchase date, subject to the terms below.

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Participation in the 120-Night Sleep Trial is subject to the following terms and conditions:

• Local participation requirement: Participation is currently available to customers within Premier Mattress Direct’s normal Tampa Bay service area.

  Customers outside the Tampa Bay area may participate only if, after receiving exchange authorization, they transport the original mattress to our Palm Harbor store or another designated location at their own expense and risk.

  The customer is also responsible for transporting the replacement mattress unless different arrangements are approved in writing. The standard $99 re-delivery fee does not include out-of-area shipping, freight, mileage, or related transportation costs.

• Mattress condition: The mattress must be in good condition and free from stains, tears, transportation damage, or excessive wear.

• Mattress protector required: A mattress protector must have been purchased from Premier Mattress Direct and used on the mattress for the mattress to be eligible for an exchange.

• Store credit only: Mattress comfort exchanges are issued as store credit only. The replacement mattress must be of equal or greater value than the original mattress. Any price difference and applicable sales tax must be paid before the exchange is completed.

• Four-week break-in period: Customers may initiate a mattress comfort exchange after the four-week break-in period and no later than 120 days from the original purchase date.

• Correct mattress size: Please confirm the mattress size and measurements before completing your order. Mattresses ordered in the wrong size are not eligible for a refund or the 120-Night Sleep Trial Mattress Comfort Exchange.

 

Mattress Comfort Exchange Fees

The applicable flat comfort exchange fee is based on the actual price paid for the original mattress after discounts and before sales tax.

• Mattresses up to and including $1,000: $99 comfort exchange fee

• Mattresses over $1,000 through $2,000: $199 comfort exchange fee

• Mattresses over $2,000 through $3,000: $299 comfort exchange fee

• Mattresses over $3,000: $349 comfort exchange fee

Every comfort exchange also requires a separate $99 re-delivery fee.

Total exchange charge: The applicable comfort exchange fee, plus the $99 re-delivery fee, any difference in mattress price, and applicable sales tax.

The comfort exchange and re-delivery fees must be paid before the exchange is processed and are non-refundable.

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Cancellation of Manufacturer-Ordered Merchandise

For merchandise that is not in stock and is ordered directly from the manufacturer, cancellation requests made before the product arrives are subject to a 20% cancellation fee, calculated before any discounts are applied.

This fee covers manufacturer processing costs and shipping expenses. Once the order has been delivered or picked up by the customer, the standard return and exchange policies apply.

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Non-Returnable Items and Charges

• Delivery, setup, and disposal fees, when applicable, are non-refundable.

• Accessories are not eligible for return or exchange. This includes adjustable bases, non-adjusting bases, furniture, bed sheets, mattress protectors, pillows, robes, comforters, blankets, and mattress toppers.

 

Initiating a Return or Exchange

Please contact our team at (813) 563-8006 to initiate a return or exchange.

We appreciate your understanding and are here to assist you in finding the best sleep solution.